Quality Concepts Under TQM Umbrella
All good organisations big or small, for profit or non-profit, public or private sector, new or old, well -established or not, operate with following basic premise:
Become capable of creating long term value for all its stakeholders and they do this by:
- Developing and growing, by anticipating and meeting their external customer’s requirements for products and services, all the time.
- Becoming and being operationally efficient and effective internally, all the time.
A number of concepts, methodologies, tools and techniques that have emerged in the last 50 to 60 years have pushed the frontiers of Quality from ‘Small q to Big Q’ as defined by Dr. Joseph Moses Juran.
A useful framework to understand the positioning of these developments is available in the ‘Spiral of Progress in Quality’ given by Dr. Juran. Some of the concepts and methodologies have expanded in their scope and coverage, as they evolved and practitioners learnt to apply them to different aspects of working of an organisation and they have been found to be beneficial. It will be of interest to find out, to what extent such organisations have changed their 3 S’s and 3 P’s (Strategy, Structure and Systems and Purpose, Process and People) to get the full advantage of these developments.Most of the concepts, methodologies, tools and techniques can be assigned to (a) or (b), described earlier; also they are seen to make an impact on the whole or parts or aspects in Juran’s ‘Quality Progress Spiral’.
